Jessica Tolton

Business Analyst Portfolio

About Me

Hi, I’m Jessica Tolton — a business and data analytics professional with a background in healthcare operations, HR compliance, and process improvement. I’m passionate about using data to solve real-world problems, uncover trends, and help healthcare organizations run more efficiently while keeping people at the heart of every decision.

Before moving into analytics, I spent several years managing operations and compliance in home health care. As an Operations Manager and HR Coordinator at Touching Hearts at Home, I led documentation reviews, audited billing and scheduling records, and streamlined workflows to improve data accuracy and consistency. Those experiences taught me how powerful clean, reliable data can be — and how it directly impacts patient care, employee satisfaction, and organizational success.

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I’m currently earning my Google Data Analytics Professional Certificate through Merit America, maintaining a 99 % average. I’ve built technical skills in SQL, Tableau, R, and Excel, applying them to projects that automate reporting, visualize metrics, and uncover operational efficiencies.

My approach blends data and human insight. I believe analytics tell stories that drive better decisions and outcomes. My values:

Integrity: Doing the right thing, even when it’s hard.
Accuracy: Every detail counts — precision matters.
Empathy: Remembering there are real people behind every dataset.
Loyalty: Showing up consistently and following through.

I’m passionate about roles that combine business strategy, operational analytics, and process improvement — helping teams use data to work smarter. Ultimately, I aim to make healthcare operations more transparent, efficient, and human-centered. Outside of work, I love learning visualization techniques and mentoring new analysts.